Refund & Cancellation Policy

Our services are custom professional work delivered by people, not off-the-shelf products. Because time and expertise are committed as soon as a project starts, refunds are based on work already performed rather than on a fixed money-back window. We will always review requests fairly and explain our reasoning in writing.

Project deposits reserve your place in our production schedule and fund discovery, research, planning and initial design. Deposits are non-refundable once work has begun. If you cancel before any work has started and within 5 business days of paying, we will refund the deposit in full less any third-party costs already incurred on your behalf.

You may cancel a project at any time with written notice to our team. On cancellation we stop work, invoice for all work completed and costs committed to that point, and issue any remaining credit balance back to you within 14 business days. If completed work exceeds amounts already paid, the difference is invoiced under standard terms.

A refund of unused funds is generally available when:

Time already invested is not refundable. This includes discovery sessions, strategy, wireframes, design concepts, development hours, content production, revisions delivered, and third-party purchases made for your project. On request we will provide a summary of completed work and hours so you can see exactly what has been billed.

Once a project has been delivered, approved or launched, it is considered complete and is not refundable. Defects in our work reported within the 30-day warranty period described in our Terms of Service are corrected at no charge. Requests for new features or changes of direction after completion are quoted as new work.

Hosting, website maintenance, SEO, AI services, automation support and retainer plans are billed in advance for the upcoming period. Because capacity and infrastructure are reserved for you, partial months are not refunded. Service continues through the end of the paid period after cancellation.

Monthly plans renew automatically each month, and annual plans renew each year, until cancelled. We send an invoice or receipt for every billing cycle. Price changes to a recurring plan are communicated at least 30 days before they take effect, and you may cancel before the change applies.

To cancel a recurring service, send written notice to our team at least 7 days before your next billing date for monthly plans, or at least 30 days before renewal for annual plans. Notice received inside that window takes effect at the end of the following cycle. On cancellation of hosting we will provide a copy of your website files and database on request so you can migrate.

Domains, software licenses, premium plugins, themes, stock assets, APIs and subscriptions purchased on your behalf are non-refundable once purchased, because the provider charges us immediately and their terms govern the purchase. We will always tell you the cost before buying anything on your behalf. Where a provider offers its own refund window, we will help you request it.

If something is wrong with an invoice, please contact us first — most issues are resolved quickly. Initiating a chargeback before contacting us may result in suspension of active services while the dispute is reviewed.

Email info@think1designs.com with your name, business name, invoice number and the reason for the request. We acknowledge requests within 3 business days and provide a written decision within 10 business days. Approved refunds are issued to the original payment method.

Think1 Designs, LLC — San Antonio, Texas. Email info@think1designs.com or call +1 210-580-6646.